Refund & Exchange Policy

Thanks for shopping with us.
At Khaulah, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase.

  • All Sales are FINAL
  • No cash/online refund except for no-stock item(s) 
  • Refund process will take within 15 business days
  • No refund on issue for example on situations : change of mind or just don't like the item, but if you really want to change your items ; you will have extra charges for the exhanges items RM12 not including with the postage (Semenanjung Malaysia; RM7 | Sabah& Sarawak; Current charges)
  • All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable (especially for Defect Sale).
  • Please keep in mind that sale item may be have a slightly defect less than 5% but un-noticable when wearing ( for example unperfect stitching or a black tiny dot)
  • Customers can return damaged/wrong/faulty items (apart from sale items) within 5 days of receipt date for a exhange of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
  • In all cases, the items returned must be in their original condition, UNWORN, UNALTERED, UNWASHED, UN-IRONED due to Covid hygiene with all the tags and the original packaging. The goods will be inspected once received.
  • Shipping return charges are to be borne by the sender.
  • We will not be responsible on missing parcel / lateness / return back due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.

Contact Us
If you have any questions on how to return your item to us, contact us.

**Updated January 2023

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